OTHER PRODUCTS · 2012

Retail hangers confirmed in writing against the approved sample

Retail hangers, 2,000 units: 500 standard and 1,500 lingerie hangers, for a fashion retail client.

Led by the founder through a sourcing company with an office in Shanghai, before Sourcing Lab USA was created. Written from the project’s email record; where the record stops, the outcome adds only what the founder confirmed.

THE PROJECT

How it went.

01

The difficulty

The client had confirmed the order, but the factory had not received the final quantities, and one detail differed from the approved sample: the standard hanger was to be made without its notch.

02

What was done

  1. Chased the missing confirmation the day the gap was found.
  2. Confirmed the split in writing: 500 standard hangers and 1,500 lingerie hangers, both as the approved sample.
  3. The factory asked for the one change from the sample, a standard hanger without its notch, to be confirmed in writing before production.
03

The result

Quantities and the single change from the approved sample were set down in writing before production, so the order did not rest on a verbal brief. The founder confirms the order was completed; the email record itself ends at that confirmation.

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