The difficulty
The brand reported that the bags it received were the wrong size, and light gray instead of the dark gray it had approved.
OTHER PRODUCTS · 2019
A color complaint checked against the retained production sample
Branded bags, one production order, for a French menswear brand.
Led by the founder through a sourcing company with an office in Shanghai, before Sourcing Lab USA was created. Written from the project’s email record; where the record stops, the outcome adds only what the founder confirmed.
THE PROJECT
How it went.
What was done
- Raised the size and color complaint with the team in Shanghai the same week.
- Checked the production sample kept at the Shanghai office, which showed the dark gray that had been made.
- Asked the brand for a physical sample of the color it expected, so the two references could be compared side by side rather than described.
The result
The color question moved from opinion to evidence: a photo of the retained production sample on one side, the brand’s color reference on the other. The founder confirms the complaint was resolved; the email record itself ends at that comparison.
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We read the brief
We confirm what can be quoted and sampled for your product.
- 02
We reply by email
With the missing information we need, or the next step for the project.
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